Privacy Policy
Your privacy is important to us. This policy explains how DustSmart Cleaning Services collects, uses, and protects your personal information.
Information We Collect
We collect various types of information to provide and improve our cleaning services to you:
Personal Information
- Name, email address, and phone number
- Home address and property details
- Payment information (processed securely through third-party providers)
- Service preferences and scheduling requirements
- Communication history with our customer service team
Technical Information
- IP address and browser type
- Device information and operating system
- Website usage data and analytics
- Cookies and similar tracking technologies
- Pages visited and time spent on our website
Your Privacy Matters
We are committed to protecting your personal information and being transparent about our data practices.
How We Use Your Information
Service Delivery
We use your information to provide cleaning services, schedule appointments, and communicate about your service requests.
Communication
We contact you regarding service confirmations, reminders, billing, and customer support inquiries.
Service Improvement
We analyze usage patterns to improve our services, website functionality, and customer experience.
Security & Fraud Prevention
We use your information to protect against fraud, unauthorized access, and other security threats.
Legal Compliance
We may use your information to comply with legal obligations, tax requirements, and regulatory standards.
Marketing (With Consent)
With your permission, we may send you promotional materials about our services and special offers.
Information Sharing & Disclosure
We respect your privacy and limit the sharing of your personal information to the following circumstances:
We DO NOT sell your personal information
Your privacy is not for sale. We will never trade, rent, or sell your personal data to third parties.
Limited Sharing Scenarios
- Service Providers: Trusted third-party vendors who help us operate our business (payment processors, scheduling software)
- Legal Requirements: When required by law, court order, or to protect our rights and safety
- Business Transfers: In case of merger, acquisition, or sale of our business (with notice to users)
- Emergency Situations: To protect the immediate safety of individuals
Data Processors
We work only with reputable service providers who are contractually obligated to protect your data and use it only for specified purposes.
Your Privacy Rights
Access & Control
- ✓ Request a copy of your personal data
- ✓ Correct inaccurate information
- ✓ Update your personal details
- ✓ Manage your communication preferences
Deletion & Portability
- ✓ Request deletion of your data
- ✓ Export your data in a portable format
- ✓ Withdraw consent for marketing
- ✓ Opt-out of certain data processing
How to Exercise Your Rights
To exercise any of these rights, please contact us using the information provided below. We will respond to your request within 30 days and may need to verify your identity for security purposes.
Data Security Measures
Encryption
All data transmission is encrypted using industry-standard SSL/TLS protocols. Sensitive data is encrypted at rest using AES-256 encryption.
Access Controls
We implement strict access controls, authentication requirements, and regular security audits to protect your information from unauthorized access.
Regular Updates
Our security systems are regularly updated and monitored. We conduct periodic security assessments and penetration testing.
Data Breach Notification
In the unlikely event of a data breach affecting your personal information, we will:
- • Notify you within 72 hours of discovery
- • Report to relevant authorities as required by law
- • Provide details about the breach and our response
- • Take immediate steps to contain and resolve the issue
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our website and improve our services.
Types of Cookies We Use
Essential Cookies
Required for basic website functionality, user authentication, and security. These cannot be disabled.
Performance Cookies
Help us understand how visitors interact with our website by collecting anonymous information.
Functional Cookies
Remember your preferences and choices to provide a personalized experience.
Marketing Cookies
Used to deliver relevant advertisements and track the effectiveness of our marketing campaigns.
Managing Cookies
You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality.
Cookie Preferences
International Data Transfers
Global Service Providers
We may transfer your personal information to service providers located outside of the Philippines for processing and storage purposes.
Safeguards in Place
- Standard Contractual Clauses approved by relevant authorities
- Adequacy decisions where available
- Binding Corporate Rules for intra-group transfers
- Certification schemes and codes of conduct
Your Rights Regarding Transfers
You have the right to obtain information about the safeguards we implement for international data transfers.
Information Request
You can request details about the specific safeguards that apply to your data.
Data Subject Rights
Your rights under applicable data protection laws remain the same regardless of where your data is processed.
Data Retention
Service Data
We retain customer information for the duration of our service relationship and for 3 years after service completion for legal and accounting purposes.
3 YearsWebsite Analytics
Website usage data and analytics information is retained for 2 years to help us understand trends and improve our services.
2 YearsCommunication Records
Email communications and customer service interactions are kept for 2 years to improve our customer support.
2 YearsFinancial Records
Billing and payment information is retained for 7 years in accordance with Philippine tax and accounting regulations.
7 YearsMarketing Data
Marketing preferences and communication history are retained until you opt-out or request deletion.
Until Opt-outLegal Compliance
Some information may be retained longer if required by law, regulation, or legal proceedings.
As RequiredAutomatic Data Deletion
We automatically delete personal data when it is no longer needed for the purposes for which it was collected, unless retention is required by law.
Data Minimization
We only collect and retain the minimum amount of data necessary to provide our services.
Regular Reviews
We conduct periodic reviews of our data retention practices and delete information that is no longer needed.
Children's Privacy
We are committed to protecting the privacy of children and comply with applicable laws regarding children's data protection.
Age Restrictions
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.
Parental Consent
If we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to remove such information from our systems promptly.
Policy Updates and Changes
When We Update This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.
Reasons for Updates
- Changes to our services or business practices
- New legal requirements or regulations
- Updates to technology or security measures
- Feedback from customers and regulators
How We Notify You
Email Notification
We will email registered users about significant changes to this policy.
Website Notice
A prominent notice will be displayed on our website for all visitors.
Version History
Previous versions of this policy will be archived and available upon request.
Your Continued Use
By continuing to use our services after policy updates, you accept the revised Privacy Policy.
Contact Our Privacy Team
Get in Touch
Call Us
+63 917 855 1919
Mon-Sat: 8:00-18:00, Sun: 9:00-16:00
Visit Us
Scout Tobias St., Quezon City
Metro Manila, Philippines
By appointment only
Privacy Request Form
We will respond to your request within 30 days. For urgent matters, please call us directly.