Terms of Service
Your complete guide to our cleaning services, policies, and your rights as a valued customer
1. Introduction and Acceptance
Welcome to DustSmart Cleaning Services. These Terms of Service ("Terms") govern your access to and use of our professional cleaning services, website, and related platforms. By engaging our services, scheduling a cleaning appointment, or accessing our website, you agree to be bound by these Terms and our Privacy Policy.
DustSmart Cleaning Services is a professional cleaning company based in Quezon City, Metro Manila, Philippines. We provide residential and commercial cleaning services throughout the greater Metro Manila area, specializing in eco-friendly, detailed, and reliable cleaning solutions that exceed customer expectations.
These Terms constitute a legally binding agreement between you ("Customer," "Client," or "you") and DustSmart Cleaning Services ("Company," "we," "us," or "our"). Please read these Terms carefully before using our services. If you do not agree to these Terms, please do not use our services.
2. Service Description and Scope
DustSmart Cleaning Services offers comprehensive cleaning solutions including:
Residential Cleaning
- • Regular house cleaning
- • Deep cleaning services
- • Move-in/move-out cleaning
- • Post-construction cleanup
- • Eco-friendly cleaning options
Commercial Cleaning
- • Office cleaning
- • Retail space maintenance
- • Medical facility cleaning
- • Restaurant sanitization
- • Industrial cleaning
All services are performed by trained, insured, and background-checked cleaning professionals using professional-grade equipment and eco-friendly products whenever possible.
3. Service Appointment and Scheduling
To schedule our cleaning services:
- Advance Notice: We recommend scheduling appointments at least 24-48 hours in advance for standard services and 72 hours for deep cleaning or special requests.
- Confirmation: All appointments require confirmation. You will receive a confirmation call or message with your scheduled date, time, and estimated duration.
4. Customer Responsibilities
To ensure the best possible cleaning experience, customers agree to:
Property Preparation
- Provide reasonable access to the property, including keys, security codes, or access instructions if staff is arriving when you're not present
- Clear surfaces and areas to be cleaned of personal items when possible
- Ensure pets are secured or temporarily relocated during cleaning service
Communication and Feedback
- Provide accurate information about the property size, special cleaning needs, and any areas requiring extra attention
- Communicate any specific preferences, allergies, or chemical sensitivities in advance
- Provide feedback on service quality to help us improve our offerings
5. Payment Terms and Pricing
Payment Methods
- • Cash payment upon service completion
- • Bank transfer (details provided upon booking)
- • GCash and other digital payment platforms
- • Credit/debit cards (additional processing fee may apply)
- • Corporate billing for commercial accounts
Pricing Structure
- • Hourly rates for standard cleaning services
- • Fixed pricing for deep cleaning packages
- • Square meter pricing for large commercial spaces
- • Package deals for recurring services
- • Additional charges for extra services or difficult cleaning situations
Pricing is determined based on property size, cleaning frequency, specific requirements, and current market rates. All prices are quoted in Philippine Peso (PHP) and include applicable taxes unless otherwise specified.
Important: Prices may vary based on the initial assessment. We provide transparent, upfront pricing with no hidden fees. Any additional services or unexpected cleaning requirements will be discussed and approved before work begins.
6. Cancellation and Rescheduling Policy
Cancellation Notice
We require advance notice for cancellations:
- • Standard Services: 24 hours notice required
- • Deep Cleaning: 48 hours notice required
- • Commercial Contracts: As specified in individual agreements
Rescheduling Options
- • Free rescheduling with 24+ hours notice
- • Same-day rescheduling subject to availability
- • Weather-related rescheduling is always accommodated
- • Emergency rescheduling considered on case-by-case basis
No-Show Policy
If you are not present during a scheduled appointment and we cannot gain access to the property, the service will be considered completed and charges will apply as if the service was performed. We will make reasonable attempts to contact you before deeming the appointment a no-show.
7. Quality Guarantee and Satisfaction
We stand behind our work with a quality guarantee:
24-Hour Guarantee
Contact us within 24 hours if you're not completely satisfied with our cleaning service.
100% Satisfaction
We'll return to re-clean any areas that don't meet your expectations at no additional charge.
Quality Assurance
Regular supervision and quality checks ensure consistent, high-standard cleaning results.
Our Commitment
At DustSmart, customer satisfaction is our top priority. We continuously train our staff, use the latest cleaning techniques and equipment, and maintain strict quality control standards to ensure you receive the best possible cleaning service every time.
8. Insurance and Liability
Our Insurance Coverage
- • General Liability Insurance: Full coverage for accidental property damage during service
- • Bonded Staff: All employees are bonded for additional security and peace of mind
- • Workers' Compensation: Complete coverage for our cleaning team members
- • Equipment Insurance: Coverage for all professional cleaning equipment
Damage Claims
In the unlikely event of damage:
- • Report any damage immediately to our cleaning supervisor or management
- • Document the damage with photographs before cleaning continues
- • Claims must be reported within 24 hours of service completion
- • We will work with our insurance provider to resolve claims promptly
- • Customer cooperation is essential for claim processing and resolution
9. Privacy and Data Protection
DustSmart Cleaning Services is committed to protecting your privacy and personal information. We collect and use customer information solely for:
Information We Collect
- • Contact information (name, phone, email)
- • Property address and access details
- • Service preferences and special requirements
- • Payment information (processed securely)
- • Feedback and service history
How We Protect Your Data
- • Secure data storage and transmission
- • Limited access to authorized personnel only
- • Regular security audits and updates
- • No sharing with third parties without consent
- • Compliance with Philippine data protection laws
For detailed information about how we collect, use, and protect your data, please review our comprehensive Privacy Policy.
10. Force Majeure and Service Interruptions
DustSmart Cleaning Services reserves the right to modify or cancel services in cases of circumstances beyond our control, including but not limited to:
Natural Disasters
- • Typhoons and severe weather
- • Earthquakes and natural calamities
- • Flooding or water damage affecting access
- • Public health emergencies
Business Disruptions
- • Equipment failures
- • Staff shortages due to illness
- • Transportation issues
- • Government-mandated restrictions
In such cases, we will make every effort to reschedule services at the earliest convenient time or provide appropriate refunds for services that cannot be performed.
11. Intellectual Property
All content on this website, including but not limited to text, graphics, logos, images, and software, is the property of DustSmart Cleaning Services and is protected by Philippine and international copyright laws. You may not:
- • Copy, modify, or distribute our content without written permission
- • Use our brand name, logo, or trademarks for commercial purposes
- • Create derivative works based on our content
- • Use automated systems to collect information from our website
Permitted Use: You may view and print content from our website for personal, non-commercial use only, provided you retain all copyright and proprietary notices.
12. Governing Law and Dispute Resolution
Legal Jurisdiction
These Terms of Service are governed by the laws of the Philippines. Any disputes arising from these Terms or our services shall be subject to the exclusive jurisdiction of the courts of Quezon City, Metro Manila, Philippines.
Dispute Resolution Process
We prefer to resolve disputes amicably through the following process:
- Direct communication with our management team
- Mediation through a mutually agreed mediator
- Final escalation to arbitration if necessary
We believe in treating our customers fairly and work diligently to resolve any concerns promptly and professionally.
13. Modifications to Terms
DustSmart Cleaning Services reserves the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting to our website. We will notify customers of significant changes via:
Email Notification
SMS/Text Message
Website Notice
Continued use of our services after changes constitutes acceptance of the modified Terms. If you disagree with the changes, you may discontinue using our services.
14. Contact Information
Get in Touch With Us
Contact Details
Company Address
Scout Tobias St., Quezon City
Metro Manila, Philippines
Phone Number
+63 917 855 1919Email Address
[email protected]Business Hours
Emergency Services: Available 24/7 for urgent cleaning needs with additional charges.
15. Severability
If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that the remaining provisions will otherwise remain in full force and effect. Our failure to enforce any provision of these Terms shall not be deemed a waiver of that provision or of any other provision.
Thank You for Choosing DustSmart
We appreciate your trust in our professional cleaning services. Our team is committed to providing you with exceptional cleaning results and customer service that exceeds your expectations.
Questions about these Terms? Contact us at [email protected] or call +63 917 855 1919